1. Information We Collect

When you use Domikefu services, we may collect the following types of information:

• Account Information: Basic information provided during registration, such as email address, phone number, and company name.
• Communication Data: Messages sent and received through our platform, including text, images, and files, to provide message aggregation and smart customer service features.
• Channel Data: Account information for the social media and messaging channels you connect, including WhatsApp, Facebook Messenger, Telegram, Instagram, LINE, Email, Discord, and more.
• Usage Data: Login times, feature usage records, operation logs, and other service usage information.
• Device Information: Technical details such as browser type, operating system, device identifiers, and IP address.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Provide, maintain, and improve our services, including multi-channel message aggregation, AI-powered smart replies, real-time translation, and other core features.
• Process your payment requests, including USDT and other cryptocurrency payments.
• Send service-related notifications, such as account changes, security alerts, and product updates.
• Analyze service usage patterns to optimize product experience and service quality.
• Prevent fraud, abuse, and illegal activities to ensure platform security.
• Comply with applicable laws, regulations, and regulatory requirements.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With your prior consent or authorization.
• With our affiliated companies, but only for the purposes described in this Privacy Policy.
• As required by applicable laws, legal processes, or government mandates.
• To protect the rights, property, or safety of ourselves, other users, or the public.

4. Data Security

We take reasonable security measures to protect your personal information, including but not limited to:

• End-to-end encrypted data transmission (TLS/SSL).
• Encrypted data storage and access controls.
• Regular security audits and vulnerability scans.
• Strict management of employee data access permissions.

While we make every effort to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a personal data security incident, we will notify you promptly.

5. Data Storage

Your personal information is stored on our cloud servers in data centers located in Singapore. We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy. When you delete your account or request data deletion, we will delete or anonymize your personal information within a reasonable timeframe, except where otherwise required by law.

6. Your Rights

Under applicable laws, you have the following rights:

• Access your personal information.
• Correct inaccurate information.
• Delete your personal information (to the extent permitted by law).
• Withdraw consent for information processing.
• Data portability: obtain a copy of your personal data in a commonly used format.

To exercise these rights, please contact us via Telegram @domikefu.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience and analyze service usage. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the normal operation of our services.

8. Third-Party Services

Our services involve integration with third-party messaging platforms, including but not limited to WhatsApp, Facebook Messenger, Telegram, Instagram, LINE, Discord, and others. These third-party platforms have their own privacy policies, and we recommend that you review them. We only collect data necessary to provide our message aggregation service and do not obtain information beyond the required scope from third-party platforms.

9. Children's Privacy

Our services are intended for business and commercial users and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete such data.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be published on our website. For significant changes, we will notify you through in-service notifications or email. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us through:

• Telegram: @domikefu
• Official Website: domikefu.com

1. Service Overview

Domikefu is an all-channel smart customer service platform for global businesses, providing multi-channel message aggregation, AI-powered smart replies, real-time translation, team collaboration, customer management, data analytics, and more. It supports unified management across mainstream messaging channels including WhatsApp, Facebook Messenger, Telegram, Instagram, LINE, Email, and Discord.

2. Account Registration and Management

• You must register an account to use the Service. You should provide true, accurate, and complete information during registration.
• You are responsible for safeguarding your account information and password. You bear all consequences arising from the leakage of your account due to your own reasons.
• If you discover any unauthorized use of your account, please notify us immediately via Telegram @domikefu.
• We reserve the right to refuse or terminate accounts, especially in cases where you violate these Terms.

3. Service Content and Limitations

• The specific features available depend on your selected plan (Pro, Max, or Custom).
• We reserve the right to add, modify, or discontinue certain features based on business needs, with advance notice to you.
• We do not guarantee permanent compatibility with all third-party platforms. Service limitations caused by third-party platform policy changes do not constitute a breach of contract.
• You must not use the Service for any illegal, fraudulent, or infringing activities.
• You must not attack, crack, or interfere with our systems and services through technical means.

4. Payment and Billing

• The Service uses a subscription-based billing model. Fees are calculated based on your selected plan and number of seats.
• We support USDT and other cryptocurrency payment methods. No fiat currency refunds are provided after payment, but you may continue using the service for the duration of your subscription period.
• If you do not renew after your subscription expires, we reserve the right to suspend or terminate the Service.
• We reserve the right to adjust service pricing. Price changes will be communicated to existing users 30 days in advance and take effect at the next billing cycle.
• Volume discounts (10% off for 3+ seats, 20% off for 7+ seats) are based on the actual order at the time of purchase.

5. Intellectual Property

• All content of the Service, including but not limited to software, interface design, documentation, and logos, is protected by intellectual property laws.
• You may not copy, modify, distribute, or otherwise use our intellectual property without our written permission.
• You retain ownership of the intellectual property of content you create through the Service (such as message templates, automation rules, etc.).

6. Data and Privacy

• Our handling of your data follows the Service's Privacy Policy.
• You retain ownership of your business data, including customer information and conversation records.
• Custom plan users may opt for private deployment to achieve full data autonomy.
• After service termination, we will delete or return your data within a reasonable period, except where otherwise required by law.

7. Disclaimer

• The Service is provided "as is" and "as available" without any express or implied warranties.
• We are not liable for service interruptions caused by force majeure, including but not limited to natural disasters, wars, government actions, and cyber attacks.
• We are not responsible for impacts caused by policy changes or service disruptions of third-party messaging platforms (WhatsApp, Telegram, etc.).
• We are not legally responsible for the content of communications between you and your customers through the Service.

8. Service Level Agreement (SLA)

We commit to providing 99.9% system availability for paid users. Custom plan users enjoy dedicated SLA guarantees as specified in their contracts. If service unavailability exceeds the SLA commitment due to our causes, we will provide equivalent service duration compensation based on actual downtime.

9. Breach and Termination

• If you violate these Terms of Service, we reserve the right to suspend or terminate your account and delete related data.
• You may stop using the Service and cancel your account at any time. Fees already paid are non-refundable.
• After account termination, provisions regarding intellectual property, disclaimers, and dispute resolution shall remain in effect.

10. Dispute Resolution

These Terms of Service are governed by the laws of Singapore. Any disputes arising from or relating to these Terms shall first be resolved through amicable negotiation. If negotiation fails, either party may submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with its rules. The arbitration language shall be English, and the arbitral award shall be final and binding on both parties.

11. Terms Amendments

We may revise these Terms of Service from time to time. Significant revisions will be communicated at least 30 days in advance through in-service notifications. Your continued use of the Service constitutes acceptance of the revised Terms. If you do not agree with the revisions, you may stop using the Service and cancel your account.

12. Contact Us

If you have any questions about these Terms of Service, please contact us through:

• Telegram: @domikefu
• Official Website: domikefu.com